Reference

Open your Privacy Policy check

Open your account in seconds, and this Privacy Policy tells you how data from your registration form, device, cookies, wallet actions, and security checks is used before you…

DANA data contextOVO wallet checksGoPay recordsQRIS referencesSupport 10:00-22:00 WIB
depo boss Open your Privacy Policy check
CONTACT PATHS

Check Privacy Policy support paths

Fast privacy help matters when a name, phone number, or wallet receipt needs correction. Our support desk handles Privacy Policy requests every day from 10:00 to 22:00 WIB through live chat, WhatsApp, and email. We ask you to confirm your account ID and the payment rail involved, such as DANA or QRIS, before we discuss personal data. That step keeps policy requests tied to your own account.

Team online

Live Chat

Use the lobby chat from 10:00 to 22:00 WIB for privacy questions tied to your active session. We verify your account ID first, then explain what data the policy covers without exposing wallet details in chat.

WhatsApp Desk

Message our WhatsApp desk for phone-number changes, consent questions, or wallet receipt checks. We may ask for the last four digits of the registered number and the payment rail name before discussing your data.

Email Requests

Send longer privacy requests by email when you need a copy, correction, or deletion check. Include your account ID, registered email, and whether the issue relates to DANA, OVO, GoPay, or QRIS.

ACCOUNT CARE

Manage your data choices with us

Your privacy choices should be easy to find inside the account area, not buried away.

Account data

We collect data you give during account opening, such as name, phone, email, and login credentials. We use it to operate your account, respond to support, and confirm that access where local law permits belongs to you.

Payment records

DANA, OVO, GoPay, and QRIS receipts create transaction references, wallet names, timestamps, and status codes. We keep those records to reconcile your balance, answer privacy requests, and check disputed wallet activity.

Device checks

When you sign in, we log device type, browser, IP range, and session time. Open Account > Security > Active Sessions to see recent access and ask support to end a session you do not recognise.

Cookies

Cookies remember language, login state, and lobby preferences for games such as Aviator or Bingo. You can clear them in your browser settings; some account steps may ask you to sign in again afterward.

Retention

We keep account and payment data only for operational, security, dispute, and legal needs. When records are no longer needed, we remove or anonymise them according to our retention schedule and applicable requests.

Data changes

Ask for correction, access, or deletion through chat, WhatsApp, or email. We check account ownership before acting, then tell you what can be changed, what must be kept, and why.

Ask Privacy Policy questions before joining

Privacy Policy questions usually come up before your first QRIS scan or after a phone change. We answer the searches you are most likely to make about account data, cookies, wallet records, device checks, access requests, and data changes. If your case involves a live payment or locked login, contact support first so we can verify the account before replying.

We collect the details you enter, including name, phone number, email, password data, referral code if used, and login timestamps. Payment actions add wallet rail, amount status, reference ID, and support messages tied to that action.

No. We do not ask for or store wallet PINs, OTP codes, or app passwords. We only receive transaction references, status updates, timestamps, and account-facing receipt details needed to match the payment to your wallet balance.

Contact support from 10:00 to 22:00 WIB through chat, WhatsApp, or email. Tell us the field that is wrong, your account ID, and the registered phone or email so we can verify ownership before editing.

Yes, you can ask for a copy of data linked to your account where local law permits. Email is better for this request because we may need to send a structured reply after ownership checks.

Cookies help keep you signed in, remember display choices, and measure errors after pages such as Crash Games or Live Football Odds load. You can clear cookies in your browser, but some settings may reset.

We keep records while they are needed for account operation, security checks, dispute handling, and legal duties. Retention periods may vary by record type, then data is removed or anonymised when no longer required.

Start with live chat for quick policy questions, WhatsApp for phone changes, or email for access, correction, and deletion requests. We answer during 10:00 to 22:00 WIB and ask verification questions before sharing data.